FAQ

How Do Housecalls Work With COVID-19?

Veterinary care is considered an essential service during the pandemic, and both general practice and emergency veterinary clinics have been experiencing unprecedented demand during this time, leading to long wait times and restricted access to clinics. Housecall services come with an increased level of risk to veterinarians & staff, so we must continually decide how to adapt to the current situation, or whether to suspend home visits completely. We understand the increased need for veterinary care at this time, therefore we are currently choosing to continue providing housecalls during the global pandemic. As long as we all work together to minimize risks, we aim to increase our availability especially for home euthanasia. The following protocols are set in place as precautions to ensure the safety of our clients and staff. These protocols are subject to change based on the progression of the pandemic.

  • - All CANINE visits will be done outdoors with the dogs on leash. If the backyard is the best location for the visit, please have any gates unlocked prior to our arrival. In case of inclement weather, we would either postpone the appointment or revise our plan as determined together before the appointment time.
  • - All FELINE visits will be done with the cat secured in a carrier, bathroom, or small room with no hiding places. Please contact us to discuss a plan, since the ideal setup will be different for each cat.
  • - All humans MUST wear face masks covering BOTH nose and mouth.
  • - The number of humans present during the visit should be minimized. Children and immunocompromised humans should not be present if at all possible.
  • - Clients must disclose BEFORE making an appointment if anyone in the home is sick with any potentially contagious illness, quarantined, tested positive for COVID-19, or is awaiting results from a recent test. If anyone in the home tests positive AFTER our appointment please contact us.
  • - We are strongly committed to Fear Free methods in veterinary care. While it is true that many dogs who are nervous with vet visits can be much more comfortable at home, with the current protocols necessitating distancing and face masks, even a home visit can still be scary for some dogs. If your dog is anxious with strangers or "doesn't like" the vet, please contact us ahead of time so that we can discuss in more detail and decide if a housecall is the best option for your dog.

why choose a mobile vet?

A mobile vet is the perfect option for anyone wanting the convenience of having their dogs and cats examined and treated at home. Those who work from home, have busy family lives, have difficulty transporting their pet, who have multiple pets, or who want to avoid the traffic and waiting room, find mobile veterinarians a great fit for their family. Most people find housecall vet visits to be more personalized and less stressful than a traditional vet appointment.

how long will my appointment last?

The length of the appointment will depend on the nature of the visit. On average, you can expect your appointment to last approximately 45-60 minutes. During your appointment Dr Jenna will be able to obtain a detailed history, observe your pet in the home environment, complete a thorough physical exam, perform any necessary diagnostics and treatments, and address any concerns that you may have.

what is the cost of the visit?

A housecall fee and exam/consult fee will apply to each visit. The housecall fee will depend on travel distance from our home base in North Central Austin. Please contact us with any questions regarding pricing.

will you travel to my home outside of Austin?

We are generally able to travel to most areas within North/Central Austin, Pflugerville, Round Rock, Cedar Park, Bee Cave, and Lakeway. We are NOT currently able to take on new patients in South Austin, Dripping Springs, Lago Vista, Leander, or Georgetown, though we can sometimes travel to these areas for end-of-life care. To discuss scheduling a visit, reach out!

what if my pet needs x-rays or surgery?

Our housecall services do not include x-rays or anesthetic procedures due to safety concerns for both people and pets. We recommend maintaining a relationship with your regular vet (at least one exam per year) for routine and urgent care.

Do You Offer Same-Day Appointments?

We reserve appointment slots daily for pets needing end of life care. For best availability, contact us at the start of business hours.

Mobile Vet Austin